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NEF CONSULTING & TRAINING
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AUTOMOBILE SALES TRAINING
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AUTOMOBILE SERVICE WRITER TRAINING
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AUTOMOTIVE SALES AND SERVICE MANAGEMENT CONSULTING
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GOVERNMENT CONTRACTING TRAINING
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CUSTOMER SERVICE MANAGEMENT TRAINING
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Learn the fundamentals of selling an automobile .
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Learn to properly meet a customer when they come to the dealership and how to understand their wants and needs.
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Learn how to determine what you should tell a customer about a vehicle and how to know if you have something he or she is interested in buying.
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Learn how to perform a demonstration drive using techniques promoted by all the trainers over many years of practice.
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Learn to present a price to a customer and not leave all the profit on the table.
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Understand how to “Ask for the Sale” and then carrying out a delivery of a vehicle working in conjunction with the other staff in the dealership.
PROJECTS
PROJECT 1
NEF Consulting & Training performed for Chrysler Corporation on what was hailed by Automotive News as the nation’s largest automotive customer service training initiative to date, “Customer One”, covering one of the toughest areas for customer satisfaction, the state of New York. Later, performed on Chrysler’s highly applauded Five Star Process Training, where we assisted the dealer personnel in engineering customer service processes designed to remove causes for dissatisfaction. Then trained the customer service team members on the newly designed processes.
PROJECT 2
NEF Consulting & Training performed as lead Customer Service Trainer for Saturn Division of General Motors Corporation performing the mandatory training for all Saturn Dealer Management Teams nationwide, charged with the responsibility to impart the instilling the Saturn Service Difference principles of management as the new way to treat customers.
PROJECT 3
Performed on a panel of 5 to develop curriculum for the Department of Education, State of Virginia. Selected to serve in this capacity for 5 consecutive years.